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Browse available jobs and follow the application instructions in each listing. This contact form is for platform questions, rather than job applications.
Contact JobsFreelance.netContact JobsFreelance
Contact JobsFreelance
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Have a question about jobs, freelance services, or your account? Tell us what you need help with.
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Choose a topic and share the details. Fields marked with an asterisk (*) are required.
Please keep passwords, verification codes, and full payment card details out of your message.
Before you get in touch
We can point you in the right direction.
Need talent for a project?
Explore freelancer profiles or freelance services. Discuss your brief, deliverables, and timeline with the provider.
Have an order question?
Include the order reference and explain your concern. Review the applicable purchase terms and our payment and order FAQs for guidance.
Contact JobsFreelance: 4 ways we can help
JobsFreelance is located in Valenzuela City, Philippines. Contact us with platform questions using the form above or email support@jobsfreelance.net. Choose the topic that best describes your concern and explain the outcome you are seeking. Useful details help us understand the issue without asking for unrelated personal information.
1. Account, dashboard, and profile support
Contact support if you need help accessing your dashboard, finding a profile setting, or understanding your account type. Explain whether you use the platform as a jobseeker, freelancer, employer, or client. Include the page address and describe the step where you encountered the issue. If an error appears, quote its wording or describe it without sending credentials or verification codes.
Many profile changes can be made directly from your dashboard. Jobseekers can update their professional information, photo, and resume, while employers can update company details and their photo. Photo uploads support JPG, PNG, and WebP; resumes support PDF, DOC, and DOCX. The current form allows files up to 5 MB, subject to server limits. Check the file type and size before contacting support about an upload.
If you cannot sign in, use the password recovery option on the sign-in page. Keep passwords and reset links private. Contact us if the normal recovery process does not resolve your issue and explain what happened. Support may need to verify your identity before handling account-specific requests. Do not send another person's account details or attempt to access an account you do not own.
2. Listings, applications, proposals, and gigs
Include the relevant listing link when you contact us about an opportunity, application, or service. Explain whether you are viewing an offer, submitting an application, publishing a listing, or managing an existing post. Describe any search filters you used if your concern involves results. These details help distinguish an account issue from a particular listing or a filter that has narrowed the results too far.
To apply for a role, use the application instructions on the job listing. To discuss a freelance project, use its proposal process and communicate with the relevant client. The contact form is for platform support; sending a resume here does not submit a job application. Check each offer's requirements, working arrangements, and deadline before preparing an application.
Free jobseekers can apply to jobs and freelance projects without an application limit. They can create up to three gig posts in total, and deleting a gig does not restore that lifetime allowance. If you cannot create another gig, review your current plan and posting allowance. Contact support if the displayed entitlement appears incorrect. Employers have separate package allowances for their job listings.
3. Membership, checkout, and payment questions
Contact us with your order reference and a clear description of the concern when you have a billing question. Tell us whether payment failed, the order remains unconfirmed, a benefit appears unavailable, or you believe an amount is incorrect. Include the plan and account type involved. Do not send full payment-card details, passwords, or payment-provider verification codes.
Review the pricing page and checkout details before making a purchase. Current paid plans are prepaid for 30 days when monthly or 365 days when yearly, and they do not automatically renew under the current setup. Paid benefits depend on confirmed payment and an active entitlement. Membership duration and listing publication duration can differ under the applicable package.
PayPal is available only when enabled and connected at checkout. A membership payment is separate from payment for a gig or project. For cancellation or refund requests, contact support with the reason and relevant order details. Requests are considered under the terms disclosed at purchase and applicable law; this page does not promise a specific refund outcome or response deadline.
4. Privacy requests and safety concerns
Contact us if you need help with personal information, an earlier uploaded file, or a concern about suspicious platform activity. For a privacy request, explain what you want to access, correct, or remove and identify your account without including unnecessary sensitive information. We may verify identity before acting on an account-specific request. Read our Data Privacy notice for information about rights, sharing, and retention.
Photos and resumes are stored as website media and may be accessible to someone with their direct file link. Replacing a file may not remove a previous copy. If you need an older upload removed, provide enough information to locate it. Avoid uploading identity documents, financial records, or other unnecessary sensitive material as your resume.
When reporting a suspicious offer, provide its link and describe the conduct that concerns you. Keep records of relevant communications and agreements. Avoid making assumptions about another participant's identity or intentions. Our Terms & Conditions explain platform responsibilities and complaints. For independent Philippine consumer information, consult the Department of Trade and Industry.
For quick guidance before you contact us, visit the FAQ page. Learn about the platform on About Us, or open your dashboard to manage supported settings directly.